Refund policy

All purchases from BXB are FINAL SALE. We do not offer refunds, exchanges, or store credit unless the item meets the definition of a “defect” outlined below.

Definition of a Defect:
A defect is a manufacturing flaw (e.g., unstitched seams, holes, broken zippers) present before use OR a significant discrepancy from the product description provided at purchase.

Not considered a defect:
- Sizing issues (including choosing the wrong size)
- Color variation due to screen/device settings
- Normal wear and tear
- Minor cosmetic differences that do not affect product function

Defect Claims:
If you believe your item is defective, you must notify us within 24 hours of delivery with clear, dated photos showing the defect while the item is unworn and in original packaging. Claims submitted after 24 hours or without required proof will be denied.

Customer Acknowledgment:
By purchasing from BXB, you confirm that you have reviewed the size chart, product description, and photos before ordering, and understand that sizing issues are not considered defects.

We reserve the right to use your order confirmation, payment authorization, delivery records, and your acknowledgment of this policy as evidence in the event of a payment dispute.